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WAU Student - Front Desk Professional, Morrison Hall

Takoma Park, Maryland
Washington Adventist University
Job Description
Job Title:        Morrison Hall Front Desk Professional 
Department:  Morrison Hall
Report to:       Dean
Washington Adventist University is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act.  As such the University has the legal right to prefer a member of the Seventh-day Adventist ("SDA") Church in its hiring process. In the event that a qualified SDA candidate is not identified, the University will give the opportunity to candidates who must understand and respect the mission, purpose, and identity of Washington Adventist University as a condition of their employment.
  • Answer and forward incoming calls
  • Assist residence hall staff in cases of emergency as needed
  • Demonstrate excellence in customer service
  • Maintain cleanliness of front desk and lobby area
  • Maintain front desk forms and supplies (sign-in/sign out sheets, log sheets, pens, etc.)
  • Maintain Main Lobby decorum at all times
  • Maintain work appropriate attire
  • Notify student dean or Assistant Head Desk Worker of any scheduling conflicts
  • Perform general clerical duties as needed
  • Serve as Sub-desk Worker as needed
  • Understand all Desk Worker responsibilities
  • Update current residence hall notices, announcements, and revised policies/procedures as directed
  • Available to work on weekends if needed
  • Ability to multi task
  • Able to handle difficult customers tactfully
  • Committed to provide exceptional customer service to customers and coworkers
  • Demonstrate diplomacy and sensitivity when working with peers and customers;
  • Demonstrate enthusiasm and enjoyment in interacting with our students, faculty, and staff  in a positive and friendly way
  • Demonstrate student professionalism
  • Effective team working skills;
  • Excellent interpersonal and communication skills
  • Exhibit precise attention to detail
  • Good IT skills;
  • Good WAU citizenship record
  • In-depth knowledge of directing visitors to the right person
  • Knowledge of WAU policies and procedures
  • Poses high level of organizational skills;
  • Well versed in managing multiple line phone system and handling multiple incoming calls
Title VII Exception Notice
Washington Adventist University is committed to equal employment opportunities, and does not discriminate on the basis of gender, disability, age, race, color, or national origin. The University  reserves constitutional and statutory rights as a religious institution and employer to give preference in employment to members of the Seventh-day Adventist church, and claims specific exemption from Title IX provisions as set forth in 34 CRF (and subsections), insofar as they conflict with the Seventh-day Adventist teaching and practices.

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