Job Title: Head Front Desk Worker
Department: Halcyon Hall

OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued.  Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students.  Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.

Summary

• Answer and forward incoming calls

• Coordinate and present job orientation/training for new Desk Workers

• Ensure and monitor desk area and lobby are clean daily

• General clerical duties.

• Insure Desk Workers are aware of job responsibilities

• Insure Desk Workers are informed of current residence hall notices, announcements, and revised policies/procedures

• Maintain current contact list for all Desk Workers

• Monitor front desk forms and supplies (sign-in/sign out sheets, log sheets, pens, etc.)

• Notify Dean on Duty of any student personnel issues

• Serve as Sub-Desk Worker as needed

Supervisory Duties

• Coordinate and post Desk Workers schedule for each semester and during break periods

• Monitor all Desk Worker job performance and report for evaluation at mid-term each semester to residence hall Dean

• Update monthly/semester worker schedules as needed

Qualifications

• Ability to multi task

• Committed to provide exceptional customer service to customers and coworkers

• Demonstrate high level of student professionalism

• Demonstrated capability of updating worker calendars and schedules

• Excellent interpersonal and communication skills

• Excellent WAU citizenship record

• Exhibit precise attention to detail

• In-depth knowledge of the campus directory and campus map

• Knowledge of WAU policies and procedures

• Possess effective team leadership skills

• Possess high level of organizational skills;

• Well versed in managing multiple line phone system and handling multiple incoming calls

Title VII Exception Notice
Washington Adventist University is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act.  As such the University has the legal right to prefer a member of the Seventh-day Adventist ("SDA") Church in its hiring process. In the event that a qualified SDA candidate is not identified, the University will give the opportunity to candidates who must understand and respect the mission, purpose, and identity of Washington Adventist University as a condition of their employment.