Job Title:        Office Assistant
Department:  School of Graduate and Professional Students
Reports To:    Dean of SGPS
FLSA Status: Non-Exempt
Hourly Rate: $17.65/hr.

OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued.  Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students.  Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.

PRIMARY DUTIES:

• Answer phone calls in a professional and cheerful manner using proper telephone etiquette.
• Communicate clearly, maintaining an appropriate speed and tone of voice.
• Identify the caller’s intent and respond or redirect appropriately.
• Take accurate and detailed messages while maintaining a positive and helpful attitude.
• Collaborate with other student workers to complete office projects and assigned tasks efficiently.
• Direct upset callers or visitors to the appropriate staff or department for resolution.
• Maintain a calm and professional demeanor in challenging or stressful situations.
• Exercise good judgment when handling difficult or sensitive interactions.
• Utilize basic computer and IT skills to complete daily tasks.
• Navigate the university website and internal WAU portal to access or update necessary information.
• Demonstrate ownership and pride in work by completing tasks with accuracy and attention to detail.
• Proactively seek additional assignments and offer assistance to staff when time permits.

QUALIFICATIONS:  

• Qualifications – Desirable: High school graduate; preferably current college student, or a college graduate
• Knowledge, Skills & Experience (Essential): Ability to grasp academic policies as outlined in the academic bulletin, typing, resourceful, and customer service.
• Knowledge, Skills & Experience (Desirable): Excel spreadsheets, pie charts, customer service

LEGAL AND COMPLIANCE NOTICES
Washington Adventist University is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, marital status, veteran status, genetic information, or disability in employment or in the provision of services. WAU complies with all applicable federal and state laws, including the Maryland Fair Employment Practices Act.
If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact the Office of Human Resources.
Washington Adventist University provides reasonable accommodations in accordance with the Americans with Disabilities Act and Maryland law. As a religiously affiliated institution, Washington Adventist University exercises its constitutional and statutory rights to give preference in employment to members of the Seventh-day Adventist Church and reserves the right to claim exemption from certain provisions of Title IX and Title VII where they conflict with the university’s religious beliefs and values.