WAU Student - Receptionist Records Office

Location: Takoma Park, Maryland
Date Posted: 03-08-2017
WAU Student - Receptionist 
Office of the Registrar
 
SUMMARY
Works collaboratively with the Registrar and associates to ensure maximum efficiencies of the Office of the Registrar. 
All student professionals assist with seasonal tasks and assignments:
 
  • Pre-Registration and Registration
  • Graduation
  • Special Projects
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
 
Primarily assists the Assistant Registrar with various office-related functions: 
 
  • Provide guidance to all constituents as it pertains to registrar related functions, policies, and procedures.
  • Maintain student confidence and protect operations by keeping information confidential as defined by FERPA guidelines
  • Accuracy to details
  • Ability to work collaboratively with members of the various departments
  • Faxing, filing, answering telephones, and recording messages
  • Assist with front desk support as needed
  • Assist with transcript processing & mailing
  • Assist students in setting up their online accounts for MyWAU, Webadvisor, etc.
  • Assist with getting the mail as needed
  • Process and record in database general registration-related functions and forms such as add/drop, and withdrawals
  • Process registration verification requests/ loan deferment forms
  • Copy all Withdrawal forms and send to Financial Aid, Student Accounts
  • Contribute to a team effort in a positive, proactive, timely manner as needed to accomplish office goals.
  • Assists in day to day functions
 
 MINIMUM QUALIFICATIONS
  • Must be a WAU student
  • Excellent customer service skills, prior experience a plus
  • Excellent verbal and written communication.
  • Conversational Spanish helpful but not required.
  • Working knowledge and application of Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint.
  • Ability to deal with a variety of people/departments.
  • Must exhibit professionalism and proper phone etiquette
  • Availability to work during the summer months
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