Job Title:        Front Desk Professional 
Department:   Morrison Hall
Report to:       Dean of Men
FLSA Status:  Non-Exempt
Hourly Rate:   $17.15/hr
 
OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued, and lasting connections between co-workers are formed as we work together to ensure the success of our students.  Regardless of the title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.
 
SUMMARY

• Answer and forward incoming calls
• Assist residence hall staff in cases of emergency as needed
• Demonstrate excellence in customer service
• Maintain cleanliness of front desk and lobby area
• Maintain front desk forms and supplies (sign-in/sign out sheets, log sheets, pens, etc.)
• Maintain Main Lobby decorum at all times
• Maintain work appropriate attire
• Notify student dean or Assistant Head Desk Worker of any scheduling conflicts
• Perform general clerical duties as needed
• Serve as Sub-desk Worker as needed
• Understand all Desk Worker responsibilities
• Update current residence hall notices, announcements, and revised policies/procedures as directed
• Available to work on weekends if needed

 
QUALIFICATION

• Ability to multi task
• Able to handle difficult customers tactfully
• Committed to provide exceptional customer service to customers and coworkers
• Demonstrate diplomacy and sensitivity when working with peers and customers;
• Demonstrate enthusiasm and enjoyment in interacting with our students, faculty, and staff  in a positive and friendly way
• Demonstrate student professionalism
• Effective team working skills;
• Excellent interpersonal and communication skills
• Exhibit precise attention to detail
• Good IT skills;
• Good WAU citizenship record
• In-depth knowledge of directing visitors to the right person
• Knowledge of WAU policies and procedures
• Poses high level of organizational skills;
• Well versed in managing multiple line phone system and handling multiple incoming calls

 
Title VII Exception Notice
Washington Adventist University is committed to equal employment opportunities, and does not discriminate on the basis of gender, disability, age, race, color, or national origin. The University  reserves constitutional and statutory rights as a religious institution and employer to give preference in employment to members of the Seventh-day Adventist church, and claims specific exemption from Title IX provisions as set forth in 34 CRF (and subsections), insofar as they conflict with the Seventh-day Adventist teaching and practices.