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WAU Student - Front Desk Professional, Halcyon Hall

Takoma Park, Maryland
Washington Adventist University
Job Description
Job Title:               Front Desk Professional
Department:          Residence Hall - Women   
Reports To:           Dean of Women
Prepared By:         Dean of Women
Position includes responsibility for front desk operation to support residence hall
The following are the duties and responsibilities for this position. Other duties may be assigned.
  • Providing friendly and warm greetings to all
  • Remain alert of all activity taking place at front desk and in lobby at all times
  • Answer incoming calls
  • Transfer incoming calls to appropriate department or individuals
  • Make public address announcements
  • Notify dean on duty or security of emergencies
  • Insure visitors and workers sign in upon entering residence hall
  • Seek appropriate approval from Dean on Duty for residents requesting males to assist in moving items to rooms
  • Monitor front desk forms and supplies (sign-in/sign out sheets, log sheets, pens, etc.)
  • Read and know all current residence hall notices, announcements, and revised policies/procedures
  • Maintain confidentiality of resident room numbers and phone extensions
  • Keep desk, trash can, and work area clean free from trash and clutter
  • Enter all information pertaining to events occurring during shift for next Front Desk Professional in the Front Desk Professional log
  • Ensure all residence hall keys are accounted for before end of shift
  • Keep timecard current
  • Attend all Front Desk Professional meetings
  • In cases of illness or excused absence from work coordinate with other Front Desk Professionals, Sub-Front Desk Professionals, Assistant Head Front Desk Professional, or Head Desk Professional to cover shift and document shift change in log book
  • Arrive on time for each shift
  • Dress appropriately for Sabbath shifts and during residence hall open hours of 6am – Curfew (no hoodies, pajamas, low cut or revealing clothing, etc. see student handbook section on dress code).
  • Do not allow fliers to be posted without approval from Dean on Duty
  • Know emergency response procedures (see Desk Professional Manual)
  • Secure payments from guests in appropriate locked box
  • Keep male rest room locked
  • Monitor camera while on duty
  • Packages and residents personal items are not to be received or left at the desk
  • No cell phones are to be used at work
  • Date all sign-in/sign-out sheets with current date at curfew each night.
Preference given to applicants who have prior administrative, secretarial, and/or front desk work experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
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